Conditions for Product Returns

  1. The product can returns if the product is damaged, defective and mismatch the product or wrong product delivery.
  2. Product must be in unused and fresh condition.
  3. The product must include the original price tags, user manual, warranty cards, and accessories.
  4. The product must be returned in the original and undamaged manufacturer packaging. It must be returned in the same condition with the return shipping label attached.
  5. Product must be return within 3 days after delivery.

Return Policy

  1. If your product is faulty, damaged, incorrect, incomplete at the time of delivery, please contact us within the applicable return period. Your product may be eligible for refund or replacement depending on the product category and condition.
  2. Some products are not eligible for a return if the product is no longer
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.

Warranty Policy

If a warranty is offered on a product, the warranty period will be displayed on the product page and description. Warranty card and contact address provided with product.

Violations against warranty, including but not limited to customer tempted damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on. 

Refund policy

If your product is eligible for a refund, you can choose your preferred refund method based on the below table. The shipping fee will be refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has to go through quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method Refund Option Refund Time
Debit or Credit Card Debit or Credit Card Payment Reversal 9-10 working days
bKash Bank Deposit / Mobile Payment Reversal 7 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
Spare Ninja Voucher Refund Voucher 2-3 working days